+91 97799 93602
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+91 97799 93602
CONTACT US
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Booking Champs

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OTA Management (Revenue Optimization & Brand Reputation)

Upgrade Content (written text and Pictures) Quality of Hotel on all Live OTA's

  • Upgrade Content (written text and Pictures) Quality of Hotel on all Live OTA's
  • Address Check / MAP Location Check and Correction on all OTAs
  • Pictures Tagging and Mapping with Correct Room Categories
  • Amenities Addition / Correction. In-Room Facilities corrections. Room Size Information.
  • Hotel Facilities and Content Addition for Restuarants / Bars / Clubs with Proper Pictures Tagging
  • Updating correct email addresses on all OTAs for correct people to receive emails
  • Enhance Ranking and Visibility of Hotel on all Live OTA's using proven methods
  • Conversion %age and Review Score Management on OTA's and TripAdvisor
  • Competitor Analysis of Rates, Services, Promotions, Inclusions
  • Analyzing current ADR and Occupancy and Providing Incremental approach to ADR and Occupancies
  • Strategize Rate Strategies and Inclusions to increase options for guests as per their requirement
  • Reconfirmations for every booking with the guest to confirm the time of arrival for better guest management
  • Cross-Selling Services to the guests
  • Listing Hotel on all major OTAs and manage the listings for increased visibility to increase sales
  • Frequent Visits to local OTA's Offices to discuss pending issues / better ranking discussions / special offline rates etc.
  • Maintaining Business Relationship with OTA's Market Manager and Solve their queries, if any
  • Updating no-shows / short stays on all OTA's to avoid unnecessary OTA Commission
  • Alerting Accounts team about Pay At Hotel's Bookings Pending Commission and cross-checking the bookings for correct payments done

Rate Shopper

• Rate shopping on daily basis.

  • Rate Corrections to ensure rates parity on all OTAs to ensure good relations with all OTAs which directly impacts ranking
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Channel Manager Management

Check proper connections with all OTAs with channel

manager to ensure proper rates and inventory sync to avoid over-booking situation and bookings on wrong rates. Connection of all new OTAs with channel manager for single point management.

Calendar Forecast & Management

Forecast Events, Exhibitions, Long Weekends, Lean Days

and High Days, Weekdays and Weekends, etc. to strategise rates and promotions to ensure high Occupancy on good ADR's

Promotions & Offers Management

Naming Promotions accross all OTAs as per the current

month to attract more guests. For Eg. Ramadan Special Offer, Special Eid Offer, Special Summer Sale, New Year Deal etc.

Review Management

Good Quality Replies on All Reviews of OTA's and

Good Quality Replies on All Reviews of OTA's and TripAdvisor. Understanding Guests Complaints and discuss with management for solutions to avoid future complaints.

Accounting Management & Trainings

Preparing OTA-wise booking level details

  • Preparing OTA-wise booking level details for proper understanding of bookings vouchers
  • Breaking the amounts to Base Amount, Tax Amount, OTA Commission Amount, Net Hotel Receivable Amount for clarity and Analysis of Correct ADR Reports
  • Regular Discussion with Accounts Team to understand any accounting problems with OTAs, pending payments issues, voucher understanding issues
  • Providing Solutions to Account Team and getting pending payments released
  • Trainings to be provided to Front-Desk Staff for better channel manager knowledge
  • Trainings for Vouchers Understanding for Pay At Hotel / Prepaid Bookings
  • Trainings for Inventory Updation on odd hours to avoid over-booking situations

Performance Trend Analysis

Monthly Reports will be shared with Management

Monthly Reports will be shared with Management and Owners to analyse the impact on Revenue since the time services were started. Month on Month Progress, Previous Quarter data comparison with current months, OTA-wise performance report on the basis of Revenue and Room Nights.